State Government
We are a service provider of choice for State Government Departments including Police, Fire & Emergency Services where we bring to bear decades of experience in this sector both in Australia and overseas.
GSA is a supplier appointed to the Queensland Government Professional Services Panel (QGP0050-18)
Completed an independent strategic review of a State Police Service
Worked together with a State Government Agency to provide engagement across the workforce and scope a transformation program
Worked in partnership with a State Police Service to design and implement a new service delivery model to enhance the service provided to the community
Completed a current and future state assessment to enhance client management for a State Government frontline service delivery organisation
Worked with a State based Fire & Emergency Services organisation to provide benchmarking of cost and performance
Completed a capability assessment across client management functions for a State Government frontline service delivery organisation
Developed a Benefits Management Framework for a State Government organisation
Evaluated a range of organisation design options for a State based Fire and Emergency Services organisation
Designed and facilitated strategic planning workshops for a Statutory Body Regulator
Designed and implemented an enhanced approach to complaints management for a State Government agency
Designed a framework and supporting annual process for capability funding prioritisation (and deprioritisation)
Completed customer journey maps and business requirements to support future system design