Government (Federal, State, Local)
We are a service provider of choice for Federal, State and Local Government Departments. We bring to bear decades of experience in these sectors both in Australia and overseas.
GSA is a supplier appointed to the Australian Government Corporate Management Advisory Services Panel, Queensland Government Professional Services Panel (QGP0050-18) and the New South Wales Government Performance and Management Services Scheme (PMSS)
Undertook review of processes across Communication Centres to identify improvement opportunities for a State based Emergency Services organisation
Services
Process Improvement
Worked together with a State Government Agency to provide engagement across the workforce and scope a transformation program
Services
Transformation Design, Change Management
Worked in partnership with a State Police Service to design and implement a new service delivery model to enhance the service provided to the community
Services
Transformation Design, Process Improvement, Change Management, Project Management, Target Operating Model, Organisation Design, Capability Building
Completed a current and future state assessment to enhance client management for a State Government frontline service delivery organisation
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Process Improvement, Digital Transformation, Project Management
Worked with a State based Fire & Emergency Services organisation to provide benchmarking of cost and performance
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Organisation Performance Management
Completed a capability assessment across client management functions for a State Government frontline service delivery organisation
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Capability Building
Completed an independent strategic review of a State Police Service
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Strategic Review
Worked in a joint GSA / client team to design and establish a new ICT function
Services
Digital Transformation, Organisation Design, Process Improvement
Undertook review of end-to-end staff accommodation management for a regional hospital and health service
Services
Strategic Review, Process Improvement, Risk Management, Compliance
Developed a Benefits Management Framework for a State Government organisation
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Organisational Performance Management
Evaluated a range of organisation design options for a State based Fire and Emergency Services organisation
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Organisation Design
Designed and facilitated strategic planning workshops for a Statutory Body Regulator
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Strategic Planning
Undertook a review and provided a future state design for an enterprise approach to Portfolio, Program and Project Management in a State Agency
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Program / Project Management, Process Improvement, Capability Building, Governance
Reviewed and provided future state recommendations of governance framework for strategic international scheme co-facilitated by two Federal Government departments.
Services
Strategic Review, Governance
Conducted independent assessment using Commonwealth Integrity Maturity Framework and provided detailed integrity maturity progression plan for large Federal Government department
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Strategic Review, Risk Management, Transformational Design, Compliance
Defined and evaluated options for an independent police integrity body for a State Justice organisation
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Organisation Design, Governance, Strategic Review
Reviewed and provided future state design for records management within an education focused authority
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Governance, Process Improvement, Capability Building
Provided change management support for the organisational restructure within a State Health Department
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Change Management, Target Operating Model, Organisation Design
Designed and implemented an enhanced approach to complaints management for a State Government agency
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Process Improvement, Organisation Design, Governance, Change Management, Capability Building
Designed a framework and supporting annual process for capability funding prioritisation (and deprioritisation)
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Process Improvement, Capability Building
Completed customer journey maps and business requirements to support future system design
Services
Digital Transformation
Worked as a transformation partner with a State based Fire and Emergency Services organisation
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Transformation Design, Process Improvement, Organisation Design, Change Management, Project Management, Governance
Supported a regional Hospital and Health service to optimise contracts to drive value from medical suppliers
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Contracts / Procurement, Risk Management
Undertook a review and designed a future operating model for a regional Hospital & Health service
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Target Operating Model
Provided risk management training to build capability within a State Racing Integrity Regulator
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Risk Management, Capability Building
Undertook review of complaints management within a State Building and Construction Regulator
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Risk Management, Process Improvement
Developed performance management and benefits framework for a State Victims Commission
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Organisational Performance Management
Supported the design and implementation an accommodation strategy for a State Government organisation
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Process Improvement, Governance
Undertook a detailed independent investigation of a critical process failure within a State based Government Authority
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Process Improvement, Compliance, Risk management, Governance
Designed and implemented a new risk-based triage approach of calls for service and investigative workload for a State Police Service
Services
Process Improvement, Risk Management, Change Management, Project Management, Organisation Design