Government (Federal, State, Local)
We are a service provider of choice for federal, state and local government departments. We bring to bear decades of experience in these sectors both in Australia and overseas.
GSA is a supplier appointed to the Australian Government Corporate Management Advisory Services Panel, Queensland Government Professional Services Preferred Supplier Panel (GGS0111) and the New South Wales Government Performance and Management Services Scheme (PMSS)
Undertook review of processes across Communication Centres to identify improvement opportunities for a State based Emergency Services organisation
Services
Process Improvement
Worked together with a State Government Agency to provide engagement across the workforce and scope a transformation program
Services
Transformation Design, Change Management
Worked in partnership with a State Police Service to design and implement a new service delivery model to enhance the service provided to the community
Services
Transformation Design, Process Improvement, Change Management, Project Management, Target Operating Model, Organisation Design, Capability Building
Completed a current and future state assessment to enhance client management for a State Government frontline service delivery organisation
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Process Improvement, Digital Transformation, Project Management
Worked with a State based Fire & Emergency Services organisation to provide benchmarking of cost and performance
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Organisation Performance Management
Completed a capability assessment across client management functions for a State Government frontline service delivery organisation
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Capability Building
Completed an independent strategic review of a State Police Service
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Strategic Review
Worked in a joint GSA / client team to design and establish a new ICT function
Services
Digital Transformation, Organisation Design, Process Improvement
Undertook review of end-to-end staff accommodation management for a regional hospital and health service
Services
Strategic Review, Process Improvement, Risk Management, Compliance
Developed a Benefits Management Framework for a State Government organisation
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Organisational Performance Management
Evaluated a range of organisation design options for a State based Fire and Emergency Services organisation
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Organisation Design
Designed and facilitated strategic planning workshops for a Statutory Body Regulator
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Strategic Planning
Undertook a review and provided a future state design for an enterprise approach to Portfolio, Program and Project Management in a State Agency
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Program / Project Management, Process Improvement, Capability Building, Governance
Reviewed and provided future state recommendations of governance framework for strategic international scheme co-facilitated by two Federal Government departments.
Services
Strategic Review, Governance
Conducted independent assessment using Commonwealth Integrity Maturity Framework and provided detailed integrity maturity progression plan for large Federal Government department
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Strategic Review, Risk Management, Transformational Design, Compliance
Defined and evaluated options for an independent police integrity body for a State Justice organisation
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Organisation Design, Governance, Strategic Review
Reviewed and provided future state design for records management within an education focused authority
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Governance, Process Improvement, Capability Building
Provided change management support for the organisational restructure within a State Health Department
Services
Change Management, Target Operating Model, Organisation Design
Designed and implemented an enhanced approach to complaints management for a State Government agency
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Process Improvement, Organisation Design, Governance, Change Management, Capability Building
Designed a framework and supporting annual process for capability funding prioritisation (and deprioritisation)
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Process Improvement, Capability Building
Completed customer journey maps and business requirements to support future system design
Services
Digital Transformation
Worked as a transformation partner with a State based Fire and Emergency Services organisation
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Transformation Design, Process Improvement, Organisation Design, Change Management, Project Management, Governance
Supported a regional Hospital and Health service to optimise contracts to drive value from medical suppliers
Services
Contracts / Procurement, Risk Management
Undertook a review and designed a future operating model for a regional Hospital & Health service
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Target Operating Model
Provided risk management training to build capability within a State Racing Integrity Regulator
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Risk Management, Capability Building
Undertook review of complaints management within a State Building and Construction Regulator
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Risk Management, Process Improvement
Developed performance management and benefits framework for a State Victims Commission
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Organisational Performance Management
Supported the design and implementation an accommodation strategy for a State Government organisation
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Process Improvement, Governance
Undertook a detailed independent investigation of a critical process failure within a State based Government Authority
Services
Process Improvement, Compliance, Risk management, Governance
Designed and implemented a new risk-based triage approach of calls for service and investigative workload for a State Police Service
Services
Process Improvement, Risk Management, Change Management, Project Management, Organisation Design